All data we collect is used exclusively to help us provide you with the best service possible. Our policy is to encrypt all data by default at every opportunity, including in transit and at rest. This site is only accessible via HTTPS connections using HSTS.

Who We Are

• Reseau Holdings a.r.l, registered in Jersey under company number 134565.
• Registered Address: 1st Floor, Osprey House, Old Street, St Helier, Jersey, JE2 3RG.
• Email: support@welloca.com

What type of information we collect

• Your name.
• Your contact details including email address and/or phone number where provided.
• Your requirements for using our services (also called a Statement of Work), which may include your physical address and/or location of service delivery.
• Any data you have consent to upload to our services for your exclusive benefit.

How we get the information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To answer a query
• To provide a service
• To respond to a complaint

Under the Data Protection (Jersey) Law 2018, the lawful bases we rely on for processing this information are:

1. Your consent. You are able to remove your consent at any time.
2. We have a contractual obligation.
3. We have a legal obligation.
4. We have a vital interest.
5. We need it to perform a public task.
6. We have a legitimate interest.

What we do with the information we have

We use the information that you have given us in order to provide products or services you’ve requested, with your permission.

We may share this information only in the following instances:

• With law enforcement to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service or as otherwise required by law.
• With an acquiring company if Reseau is acquired by or merged with another company — we don’t plan on that, but if it happens — we’ll notify you well before any information is transferred and becomes subject to a different privacy policy.

How we store your information

Your information is securely stored on servers under our control in Jersey, France and Netherlands.

We keep your name, email address and any communications only for as long as required to provide our services to you.

If your data is stored on our servers, it will be permanently removed from active services 30 days after account(s) are terminated. Backups are retained for 4 weeks on a rotating basis therefore any data stored in our backups will be automatically removed after 4 weeks. The process for data stored on our servers is triggered manually, but processed by scripts we have developed in-house to ensure all data is removed. If you require evidence of deletion, we are happy to provide a signed certificate/statement on request.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
• Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have four weeks to respond to you.

If you wish to make a request, please contact us using any of the contact details / methods listed above.

How to complain

You can also complain to the Jersey Office of the Information Commissioner (JOIC) if you are unhappy with how we have used your personal data.

JOIC's address is: 2nd Floor, 5 Castle Street, St. Helier, Jersey, JE2 3BT. You can contact them via the up-to-date details as published on their website at https://jerseyoic.org